SHIPPING WORLDWIDE

We ship worldwide. Register with us to receive updates on shipping, promotions and other related information.

SHIPPING INFORMATION – INDIA

Free Shipping:

On all orders above 5000 INR we offer free shipping

Delivery Method:

Orders  are shipped & delivered within 4-5 working days and abroad are shipped and delivered within 10-15 business days (9am-5pm, Monday to Saturday). Delivery time may exceed depending on the locations and availability of the piece.

Shipping Charges:

Orders below 5000 INR, the shipping charges are 400 INR

Please note:
Shipping prices may vary depending on the destination and weight of your parcel. For all orders shipped within India, mandatory sales tax (GST) of 3% is added upon checkout.

SHIPPING INFORMATION – INTERNATIONAL

Delivery Method:
Orders shipped via International Shipping  are delivered within 15-18 working days.We are not responsible for any delays caused by natural calamities and unavoidable circumstances.

Shipping Charges:

Shipping charges starts from USD 50* (approximately)

*Prices do not include custom duty and local taxes

Please Note: Duties and taxes will be applicable as per your country’s regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery. We are unable to advise the duty amount. For more information, please write to us on help@kshitijjewelsandcraft.com.

Shipping Charges are based on shipping destination, weight of your parcel and other factors.

IMPORTANT SHIPPING INFORMATION

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 5 business days with the exception of Indian public holidays where it may take up to 5-15 days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

We are not responsible for any delays caused by natural calamities and unavoidable circumstances. We are unable to redirect orders once items have been dispatched. All orders require a signature and proof of ID upon receipt of order.

Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
We make our best efforts to deliver each item in your order within 15 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.

Non delivery of the parcel needs to be reported within 15 days from the date of the order.

While we shall Endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

In the unlikely event that we are not able to deliver your complete order within 15 working days, you can request us to cancel the remaining unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

Out of stock products

In case of sold-out products, you can choose an option of show interest and we will notify you once the product is back in stock. It generally takes 4 weeks to produce a sold-out item as they are handcrafted. You place your order with us once the product is back in stock and we will deliver the products within 10 working days. In case we are stocked out, we will notify you and produce a fresh piece after confirming it with you over the mail/phone. In case you don’t wish to wait we will refund your money.

If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk (+91) 9828277713 or email us at help@kshitijjewelsandcraft.com., mentioning your order reference number.

PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo id proofs handy for receiving the delivery.

1. Pan card
2. Driving License
3. Passport
4. Voters card

Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.

INSURANCE

Kshitij jewels and craft insure each order during the time it is in transit until it is delivered to you. We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift), then you accept a signature by them as well as their photo ID as evidence of delivery.

RETURNS & EXCHANGE

Before you return Kshitij Jewels product, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional craft persons in Jaipur, resulting in each product being unique and slightly different from the other. The stones therefore may vary slightly. All our products go through quality control before shipping.

Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging).

Return for international clients 

Customers will have to bear the shipping cost even if there is any manufacturing defect.

5 STEPS TO MAKING A RETURN

1. Please inform us within 2 days of receipt of order. You must email help@kshitijjewelsandcraft.com to notify us.
2. Before we arrange for your damaged/incorrect product to be returned to us, you are required to send us a photograph of the product. Then it is up to the discretion of the kshitij jewels QC team to decide whether the product is approved for return.
3. Products can be returned within 7 days from the time of receipt of goods at customer’s end, only if goods are found in damaged or defective condition. No exchange is allowed in other cases. The customer needs to intimate us within 2 days of receipt of goods at their end for exchange.
4. Once we have received your email and our Quality Control team has authorized the return, we will arrange for a courier to collect the goods and return them to us.
5. Kshitij jewels will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the jewellery. Refunds will only be made after we have received the shipment in its original packaging.

We are not liable for any returns that we were not notified about within 2 business days of product receipt.

As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund to your account via our respective Payment Gateway if applicable as per the situations given below.

Replacements and refunds will only be provided under following cases:

1. Genuine quality issues.
2. Packages lost in transit (Non delivery of the parcel needs to be reported within 15 days from the date of the order).
3. In case kshitij jewels and craft discover that a wrong item has been shipped to you.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

1. Incorrect or outdated delivery address.
2. Incorrect address format including any form of a PO Box address.
3. After 3 failed delivery attempts by our respective courier agent.
4. Package refused by recipient.
5. Sizing issues. Thus please review our size guides carefully before making your purchase.
6. Products returned in a used or damaged condition.
7. Minor colour and design variation. All products are handmade and use natural stones, so there may be some variation from the photographs on our website.
8. If the jewellery is not faulty or damaged.
9. The customer needs to intimate us within 3 days of receipt of goods at his/her end.

In case a Made to Order request is placed and the customer cancels the order subsequently, 25% of the product cost will be deducted and the balance will be refunded to the customer.